Refund and Returns Policy

Effective Date: April 1st, 2025
Last Updated: April 1st, 2025

At Puff Cart, customer satisfaction is our priority. Please review our Refund and Return Policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges except in cases of damaged or defective items.

2. Damaged or Defective Items

If you receive a damaged or defective product, follow these steps:

  • Contact us at [email protected] within Three days of delivery.
  • Provide your order number and photos/videos clearly showing the issue.
  • Our team will review your request and determine eligibility for a replacement or store credit.

3. Non-Returnable Items

We do not accept returns on:

  • Used or opened products.
  • Perishable or consumable items (e.g., vape juice, edibles, kratom).
  • Glassware and fragile items once opened.
  • Clearance or discounted items.
  • Any product prohibited from return by law.

4. Order Cancellations

  • Orders may only be canceled before they are processed and shipped.
  • Once an order has been shipped, it cannot be canceled.
  • To request a cancellation, contact us immediately at [email protected].

5. Shipping Issues

  • We are not responsible for lost, stolen, or delayed shipments once handed to the carrier.
  • If your package is lost in transit, please contact the shipping carrier directly.
  • Ensure that your shipping address is correct before placing an order. Incorrect addresses may result in undelivered packages, which we are not liable for.

6. Refunds (If Applicable)

  • Refunds are only issued if we cannot replace a defective item.
  • Approved refunds will be processed to the original payment method within Seven business days.
  • Shipping fees are non-refundable.

7. Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to us:

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